One year ago, I began my tenure as CEO of Sears Home Services. It began with a phone call that asked if I would be interested in leading the largest in-home repair business in the world. After a quick interview process, I came to appreciate the massive scale and size of an organization built to service hundreds of millions of Americans inside their home—something I am passionate about and built my career around. … Continue Reading »
Sears Home Services Technician Finds Long Lost Diamond Ring
Earlier this year, a member called Sears Home Services (SHS) to check out her washing machine and what started as a typical service call turned into anything but. As the member described the issue, Sears Home Services In-Home technician Tai Phan knew exactly where to start. Checking the tub, he swiftly determined that the machine needed new suspension rods. He gathered the parts and started to remove the cover from the tub to make the repair within the same visit. As soon as he pulled off … Continue Reading »