Earlier this year, a member called Sears Home Services (SHS) to check out her washing machine and what started as a typical service call turned into anything but. As the member described the issue, Sears Home Services In-Home technician Tai Phan knew exactly where to start. Checking the tub, he swiftly determined that the machine needed new suspension rods. He gathered the parts and started to remove the cover from the tub to make the repair within the same visit. As soon as he pulled off … Continue Reading »