Bilingual Capability Meets Needs of More Shoppers
TROY, Mich., Nov. 15 /PRNewswire/ -- Customers at the Kmart located at 20505 South Dixie Highway in Miami can now scan, bag and pay for their merchandise -- in Spanish or English. This marks the 1,000th store installation with self-checkout units from NCR Corp. (NYSE: NCR) at Kmart (NYSE: KM).
"We are excited to offer our customers this added convenience," said Kmart Operations Manager Lillian Jiminson. "Feedback from customers at stores already equipped with NCR Self-Checkouts has been resoundingly positive, and the bilingual capability enables Kmart to accommodate the needs of almost all our customers."
A key component of Kmart's chain-wide plan is to deploy these state-of- the-art NCR Self-Checkout units. They are easy to use and a hit with customers. Using an intuitive touchscreen customer interface, each machine is equipped to accept cash, ATM cards and credit cards. In some stores, up to 40 percent of total sales have been processed through the self-service lanes.
"Kmart shoppers appreciate the convenience provided by NCR Self-Checkout, which is great for quick purchases and shows shoppers the price of each item as it is scanned," said Steven Hunter, divisional vice president of information systems and application development. "Self-Checkout use and customer response confirms that self-service technology wholly supports Kmart's commitment to provide excellent service that centers around our customers."
"As consumers become more comfortable with technology, they'll expect to see new self-service technologies wherever they shop," said Vice President and General Manager for NCR Self-Checkout Mike Webster. "Retailers who recognize and address this demand will clearly have a competitive advantage."
Kmart, the first mass merchandise retailer to install self-checkouts, has completed installations at 57 store locations in Florida, including 6 within the Miami area. By the end of January 2002, Kmart and NCR will have fulfilled their agreement to install self-checkouts at about 1,300 store locations.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in providing Relationship Technology™ solutions to customers worldwide. NCR's Relationship Technology solutions include the Teradata® database and analytical applications such as customer relationship management (CRM) and demand chain management, store automation systems and automated teller machines (ATMs). The company's business solutions are built on the foundation of its long- established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and leading edge hardware technology. NCR employs 32,900 in more than 100 countries, and is a component stock of the Standard & Poor's 500 Index. More information about NCR and its solutions may be found at www.ncr.com .
NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
Kmart Corporation is a near-$40 billion company that serves all 50 states, the Caribbean Islands and Asia Pacific with more than 2,100 Kmart and Kmart SuperCenter retail outlets. Kmart gives back to the communities it serves through Leaders in Learning, an aggressive corporate giving and community outreach initiative focused on supporting diverse education programs and promoting lifelong learning. Kmart associates also provide their most valuable resource -- time -- every day in their local communities. More information about Kmart is available at the company's e-commerce shopping site http://www.bluelight.com/ under the "About Kmart" section.
SOURCE: Kmart Corporation
Contact: Susan Dennis of Kmart Corporation, +1-248-463-1021,
firstname.lastname@example.org ; or Caroline Leigh of NCR Corporation, +1-770-623-7608,